Effective November 14, 2026. This is our return and refund policy for purchases made through the Britt 4 Liberty website. Return eligibility depends on the product ordered. Liberty Merch is made to order, while RESIST ENERGY has separate return rules for consumable merchandise. Nothing in this policy limits consumer rights that cannot be excluded under applicable law.
Liberty Merch — Made-to-Order Products
Our T-shirts, hats, mugs, tumblers, pins, bags, and other Liberty Merch items are produced specifically for each order. We do not accept discretionary returns or exchanges for a change of mind, buyer's remorse, a size or color selected in error, or a preference for a different design. Please review all product descriptions, sizing information, colors, quantities, and shipping details before ordering.
Damaged, Defective, Misprinted, or Incorrect Items
If your order arrives damaged, has a manufacturing or printing defect, or includes a different item, size, or color from what you ordered, contact us within 30 calendar days after delivery. Include the order number, a description of the problem, and clear photographs of the affected product and packaging, if available. We will review the claim and, for qualifying issues, offer an appropriate resolution, such as a replacement at no additional cost or a refund. You generally do not need to return a defective item unless we provide return instructions.
What Is Not Covered
- Changing your mind after ordering or preferring another design.
- Ordering an incorrect size, color, style, or quantity when the item was produced as selected.
- Minor printing or sizing differences within normal manufacturing tolerances.
- Delivery problems caused by an incorrect or incomplete shipping address entered at checkout; additional shipping charges may apply.
Contact us promptly if you need to cancel or change an order. Once production or fulfillment has begun, a change or cancellation may not be possible.
Missing or Undelivered Orders
If tracking indicates that a package is delayed, missing, or delivered but not received, verify the shipping address, review the tracking information, and check with the carrier or local delivery office. Then contact us as soon as possible with your order number and tracking details. We will investigate and determine an appropriate resolution under our shipping procedures and applicable law.
RESIST ENERGY — Returns and Refunds
Eligible RESIST ENERGY returns require prior approval. To qualify for a discretionary return, merchandise must be unopened, unused, in its original condition and packaging, and accompanied by proof of purchase. Do not ship a product back before receiving authorization and return instructions.
Return Window
For eligible unopened RESIST ENERGY products, please request a return within 15 calendar days after delivery. Requests made after 15 days but within 30 days after delivery may be reviewed individually, but approval is not guaranteed. These standard time frames do not limit any remedies required by applicable law.
Items That Are Not Eligible
Opened, consumed, or used products cannot be returned for a change of mind, flavor preference, or personal preference. Other non-returnable items may include perishable or otherwise restricted goods, custom or personalized items, clearance or final-sale merchandise, and gift cards. If you are dissatisfied with a flavor or product, contact us to describe the concern; this does not guarantee a refund or exchange.
Damaged, Defective, or Incorrect Items
Inspect your package when it arrives. If a RESIST ENERGY product is damaged, defective, unsafe, or different from what you ordered, contact us immediately. Send your order number, a description of the problem, and photographs of the item and packaging when available. We will investigate and arrange an appropriate resolution where the issue qualifies or where required by law.
Returning an Approved Item
Begin your request using our Contact page. If your return is accepted, we will provide instructions for sending the item back and a shipping label when applicable. Do not send an unauthorized return to any address.
Refund Processing
After an approved return is received and inspected, we generally process the refund to the original payment method within 10 business days. If no physical return is required, we will explain the refund process when the claim is approved. Your bank or payment provider may require additional time to post the credit. If more than 15 business days have passed since a refund was approved, please contact us.
How to Request Help With Any Order
- Use our Contact page to identify the type of merchandise and describe your request.
- Provide your order number, the email used at checkout, the product name, and the reason for the return or claim.
- Keep photographs of any damaged, defective, or incorrect product and its packaging ready. Our contact form does not currently accept file uploads; we will explain how to provide photos if needed.
- Keep the product and packaging until you receive instructions. Do not mail any item back without authorization.
Approved Refunds and Your Rights
For qualifying Liberty Merch issues, we may offer a replacement or refund. For approved RESIST ENERGY returns, the eligibility, authorization, and processing requirements above apply. Refunds will normally be made to the original payment method.
Nothing in this policy limits non-waivable rights relating to defective, incorrect, unsafe, misdescribed, or undelivered products. For any order placed through our website, contact us for assistance. We are your point of contact for returns and refunds.